CustomerService
PeoplegoingshoppinginAmericacanexpecttobetreatedwithrespectfromtheverybeginning．Whencustomersgettothestore，theyaretreatedashonoredguests．Customersdon'tusuallyfindstoreclerks （25）___ （sit） aroundwatchingTVorplayingcards．Instead，theclerksgreetthemwarmlyandoffertohelpthemfindwhattheywant．Customersusuallydon'thavetoask （26）___itemscost，sincepricesareclearlymarked．And （27）___theyareatayardsaleorfleamarket （跳蚤市场），theydon'tbothertryingtobargain．
Whencustomersarereadytocheckout，theyfindthenearestandshortestcheckoutlane．ButasMurphy'sLawwouldhaveit，whicheverlanetheygetin，alltheotherlaneswillmove （28）___ （fast）．Goodstoresopennewcheckoutlaneswhenthelanesgettoolong．Someevenofferexpresslanesforcustomerswith10itemsorless．（29）___theypayfortheirpurchases，customersreceiveasmileandawarm"thankyou"fromtheclerk．
InAmerica，customerservicecontinueslongafterthesale．Manyproductscomewithamoney-backguarantee．Soifthereisaproblemwiththeproduct，customerscantakeitback．Thecustomerservicerepresentativewilloftenallowthemtoexchangetheitemorreturnit （30）___afullrefund．
FormanyAmericancustomers，serviceiseverything．Ifapersonreceivespoorservicefromastore，heprobably （31）___ （avoid） shoppingthereinthefuture．Ontheotherhand，customersoftenremainloyaltoabusinessthathasexcellentserviceeveniftheirpricesarehigh．CustomerserviceinAmericagrowsoutofthebeliefthat"thecustomerisalwaysright．"That （32）___notalwaysbetrue．But，assomeonehassaid，thecustomerisalwaysthecustomer．
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