Complaints（投诉）shouldbemadetoaresponsibleperson．Gobacktotheshopwhereyouboughtthegoods，takingwithyouanyreceipt（收据）youmayhave．Asktoseethesellerinalargestore．Inasmallstoretheassistantmayalsobetheownersoyoucancomplaindirectly．Inachainstore，asktoseethemanager．Ifyoutelephone，askthenameofthepersonwhohandlesyourenquiry，otherwiseyoumayneverfindoutwhodealswiththecomplaintlater．

Eventhebravestpersonfindsitdifficulttostandupinagroupofpeopletocomplain，soifyoudonotwanttodoitinperson，writealetter．Sticktothefactsandkeepacopyofwhatyouwrite．Atthisstage，youshouldgiveanyreceiptnumber，butyoushouldnotneedtogivereceiptsorotherpaperstoproveyouboughtthearticle．Ifyouarenotsatisfiedwiththeansweryouget，orifyoudonotgetareply，writetothemanagingdirectorofthefirm，store，ororganization．Besuretokeepcopiesofyourownletterandanyyoureceive．

Ifyourcomplaintisajustone，theshopkeepermayoffertoreplaceorrepairthefaultyarticle．Youmayfinditanattractivesolution．Incertaincasesyoumayhavetherighttorefusethegoodsandaskforthemoneyback，butthisiswhenyouhavehardlyusedthegoodsandhaveactedatonce．Evenwhenyoucannotrefusethegoodsyoumaybeabletogetsomemoneybackaswell．Andyouhavesufferedsomespecialloss，if，forexample，anewwashingmachinetearsyourclothes，youmightreceivemoneytorepairthem．

56．Theshoppersmaymakeacomplaintbecause___．

A．theydislikecausingafuss（大惊小怪）

B．itdoesn'tdowhatisclaimed（要求）forit

C．thearticleisnotuptostandard

D．theyareatfaultinbuyingthearticle

57．Ifyouwritealettertocomplain，___．

A．itisimportanttokeeparecordofwhatyousay

B．itisnecessarytosendreceipts

C．sayhowyoufeelaboutthematter

D．askwhatreceiptnumbersyoushouldgive

58．Youcandemandyourmoneybackonlyif___．

A．thearticlecannotbereplacedorrepaired

B．youhavegonebackimmediately

C．thearticlehasnotgoneupinpricesinceyouboughtit

D．thearticlehasdefects（缺陷）

59．Youmaybeabletoclaimextramoneywhen___．

A．youhavebee