Sometimes,someimportantbusinesscan'tbedonewithouttelephone.Actually,thenegotiationonthephoneisasimportantasface-to-facecommunication.
Wecansuccessfullyachievephonenegotiationonlywhenwemasterseveralskills.
Firstly,yourvoiceshouldbefriendlyandattitudeashelpfulasyoucansothattheotherendofthephoneconsideryoupoliteandcourteous,knowingyourgoodmannerandabsorbinganiceimpressionfromyou.Asaresult,youaremorelikelytoearnthelistener'strust.
Secondly,youshouldkeepingacknowledgingwhileonthephone,oftenwith"well"tomakethelistnerknowyouarelisteningattentively.
Theleastbutmostimportant,yououghttoneverraisevoiceevenwhendisagreemenappear.Instead,youshouldalwaysclarifyyourpointsinagentlesound.