英语翻译
manners,adaptability,knowledgeoflanguagesandaheadforfigures.Themostimportantofallthequalitiesisareallikingforpeopleandawarmdesiretohelpthem.
Inaddition,FrontOfficestaffshouldbereceptivetoandaddressguests'complaints.
Thatwillsootheanunhappyguestandrevealthehotel'sproblemsothattheoperationcanbeimproved.