TheBritish----andespeciallytheEnglish----arebadatcomplaining.BecauseofBritishpolitenessrulesaccordingtowhichconflictshouldbeavoidedpeopleeitherjustdonotcomplainorsometimesbottleitupandthenoutpouritinanotherwayinotherumimportantsituations.InfactthereisaTVprogrammewhichshowtheBritishintypicalsituationswheretheywouldbeperfectlyreasonableincomplainingbuttheydon’t.Inonesceneawomanreadsanewspaperoverpeople’sshouldersandthepeoplesaynothingorlookembarrassed.

TheBritisharealsowell-knownforputtingupwithbadserviceeverywherefromrestaurantstoairportsandrailwaystationsbecausethestandardrulesofbehavioursaythatitisbadtodrawattentiontoyourself.ThisiswhywhenyoutravelonthetubeinLondonandthereisyetanotherdelaythepassengerswilllookateachothersighsmilewearilyandraisetheireyestoheaven.Theymightevensay“Huh!Typical!”inaresigned(顺从的)toneofvoicethatsaysthatthere’snothingthatcanbedoneaboutit.Whencomplaintsaremadetheyaremadeinanapologeticorahumoroustoneofvoice.InFranceontheotherhandangrypassengersmightriot(闹事)andburndownthesubwaystationiftheyhadtoputupwiththepoorservicethattheLondonundergroundprovides.

AmericansandotherEuropeanswhoaremuchmoredirectandin-your-facethantheBritishoftenwonderwhyBritishpeoplealwayssay“sorry”or“excuseme”whentheycomplain.“It’slikethey’reapologizingforsomethingthatisn’ttheirfaulttheysay.Theyaremissingthepoint.Britishpeoplearenotreallysorry---itisbecausetheword‘sorry’actuallyworksasadistancingskill.Thisisimportantintermsofnegativepolitenessandnotdrawingattentiontoyourself.Ifyoudonotsay‘sorry’oruseotherdistancingwordslike‘could’‘would’‘might’‘possibly’andsoonyouwillbeseenasrude.”

52.Whatdoestheunderlinedpart“bottleitup”inParagraph1mean?

A.Putsomethingintobottles

B.Notdoanythingdangerous

C.Causeproblemsbyhesitating

D.Notallowemotionstobeseen

53.TheFrenchtendto_______.

A.toleratebadservice

B.enjoytakingthesubway

C.makeacomplainthumorously

D.expresstheirdissatisfa