M:Hello!I'mthemanagerWalMartinyourarea.I'mcallingbecauseyouboughtoneofournewsummercollectionforwomen,andI'dliketogetsomefeedbackonwhatyouthinkofthisnewdesign.
C:Well,thanksforcalling.Thedesignisnice,thetexturegreat,buttheonlythingisthesize.
M:Whataboutthesize?Canyoubemorespecificaboutit?
C:Well,it'sembarrassingreally,becauseI'verememberedwrongofmysize.I'msizeLbutIboughtasizeM,soit'sabittightforme.
M:Don'tworry,Ma'am.Doyoustillhaveyourreceiptfromourstore?Bringitbacktomorrowwithyourcloth,andI'llbehappytochangeittotheoneyoursize.
C:Isitso?I'mspeachless.IthinkI'lldojustthat.Thankyouverymuch.Haveagoodday.
M:Goodbye,Ma'am.