Dear Mr. Andrew,I wish to make a complaint about some English novelswhich I bought recently in your internet shopping mall.Before shopping on the internetoswa I'd like to compare the reputations of the shops, and check the messages left by the customers. After a long-time survey, I decide to shop in your shop because of your good reputation and service. Howeverc there is some damage on the cover of one novel. I am sure that you will agree that this is a most unsatisfactory situation. Therefore i request you to arrangeto replace this book with another oneuycg which must be good. Othetwise, i willhave to ask for a refund in full of the price and left a bad apprase.尽力写了,希望能帮助你,不知道时间是否还来得急