PromiseofJobswithTelephoneBankingCentre

An￡80-milliontelephonebankingcentreistoopeninScotland,withthecreationofabout500newjobs.GrandUnionGroup,whichownstheDundeeandWesternBank,saidtodayithopestohavethe(1)______fullyoperationalbynextAgust.ItwillbebasedatthenewCaledonianIndustrialEstatecurrentlybeingbuiltnearEdinburgh.

Thecentreisbeing(2)______throughajointpartnership(3)______globaltelecommunicationsfirmConceptandcustomercarespecialistsBusinesslink.

SaraGrimaldi,chiefexecutiveoftheDundeeandWesternBank,said,‘I’mdelightedwewillbeworkingin(4)______withConceptandBusinesslinkandI’mconfidentwewill(5)______fromtheirconsiderableexperience.Thenewcentrewillmake(6)______useofinnovativebusinessprocedureswhichwill(7)______toanimprovedserviceandexperienceforourvaluedcustomers.’CallumMartin,presidentofglobalaccountsforGrandUnionGroup,addedthathewasverypleasedhiscompanywillplayakeyroleinsuchanimportantdevelopmentemployingstate-of-the-arttechnology.

Thelocalcouncilsaidnewjobswere(8)_____oftheeffortsmadeto(9)______investementtotheregion.CouncilleaderHughMacArthursaid,‘It’sgoodnewsforGrandUnion,butitwillalso(10)______ustopromoteEdinburghtocompaniesconsideringa(11)______toScotland.Thecouncilwillcontinuetoworkhardtoensurethattoday’s(12)______isjustthelatest(13)______inourattempttocreatehighqualityjobsinthearea.’

ScotlandhasbecomeaEuropeanleaderintermsoftelephonebankingcentresandhas(14)______itselfanexcellentreputation.Thecallcentresectorasawholeemploysmorethan28,000peopleatmorethan170sitesinScotland.Takingthisinto(15)______,itseemslikelythatthisnewcentrewillbeanothersuccessstory.

1AfacilityBplantCfunctionDsituation

2AassistedBinvestedCfundedDpaid

3AconsistingBengagingCcontainingDinvolving

4AventureBteamworkCenterpriseDcollaboration

5AbenefitBimproveCgrowDadvance

6AinclusiveBuniformCextensiveDuniversal

7AhelpBcontributeCprovideDcombine

8AfactsBreasonsCdataDevidence