电信营业厅内排队是一种常见现象.
QueueingisacommonphenomenoninTelecombusinesshalls.
为了提高顾客满意度和提升企业形象,必须解决好这个问题.
Ithastobeadequatelyaddressedinordertoimprovecustomersatisfactionandpromoteenterpriseimage.
本文以单个服务台为基础,讨论如何合理安排营业厅服务窗口,使顾客排队等待的时间尽可能减少这样一个优化问题.
Thispaper,basedonsingleservicecountersetting,discusseshowtoarrangetheserviceswindowsinthebusinesshallsoastominimizethecustomers'waitingtime.