Asthesayinggoes,theonlyconstantischange.Thisisespeciallytrueintoday'sever-changingandincreasinglycompetitivebusinessenvironment.TherehavebeenalotofchangeimplementedinthecompanywhereIwork,butthemostcrucialofallisprobablythechangeincustomerservice.Thechangefrommanagement-centrictocustomer-centriciswhathelpedourcompanythroughmanychallenges,mostrecentlytherecession.Allbusinessesrelyfundamentallyontheircustomersandourlessonisonethatmanybusinessescouldlearnfrom.
I'llfinishitlater.