Duringourtwomonthsontheroad，BennettandIhadareally 36 experiencewithagood，honest 37 andsomehelpfulmechanics（机修师）.
WeweredrivingeastonHighway10whenour“checkengine”lightcameon.Welimped（拐）offa（n） 38 intoLasCruces.Wehadarealcar 39 .Bennettnursedthecarintoalocalgarage.Bythetimethecarwasmissing（熄火）itwasshakingalloverso 40 .Thiswasthe 41 timetoarriveatagarage―lateFridayafternoon.ServiceadviserScottwasbusy 42 paperworkandcustomersaswe 43 ourproblems. 44 hewasalready“tencarsbehind”，hetoldustopullthecarintothegarage.
Lincoln，whowelater 45 wasoneofthetopmotortechnicians，took 46 ofourcarrepairing.HeandScottandsomeothermechanicsstayedseveralhoursafterclosing， 47 thecar.
Earlythenextmorning(theshopwasofficiallyclosedonSaturdays)，Lincolnfinallylocatedthe 48 andfixediteasilywithinonly 49 .
LaterScott 50 outtousthatitwasourattitudethathelped.“Youdidn’tcomeintotheplacedemandingthisorthat.Youshowedan51 ofourproblemsonabusyFridayafternoon.Customer’sattitudemeansalot.”Hewasrightinsomeway，customersshouldshow 52 andunderstandingtopeoplewho 53 them. 54 peopleareextremelybusy，theycanfindawaytoatleasttryandhelpwhentheyaremetwithpoliteness.
ThepleasantexperienceIhadshowsthat 55 forotherpeoplecanalwayshelp.
邮箱： 